Refund policy

Each Shuba Designs piece is handmade to order in Los Angeles, especially for you. Because every piece is individually made for each order, all sales are final and we do not offer returns or refunds.

We do, however, want you to feel great in your Shuba piece. If the size or fit isn't quite right, eligible items may be exchanged within 14 days of delivery.

Exchange Eligibility

To be eligible for an exchange:

• Your exchange request must be submitted within 14 days of delivery.

• The item must be unworn, unused, and in the same condition in which you received it.

• All original tags must remain attached.

• The item must be returned in its original packaging.

• Proof of purchase is required.

Shipping charges, taxes, duties, and other delivery-related fees are non-refundable.

How to Request an Exchange

To request an exchange, please contact us at shuba.designs@gmail.com within 14 days of receiving your order. Once your exchange is approved, we will provide instructions for sending your item to:

Shuba Designs
1229 South Los Angeles Street
Los Angeles, CA 90015

Please do not send an item back without contacting us first. Items returned without prior exchange authorization may not be accepted. Once we receive and inspect your item, we will arrange the approved exchange, subject to availability.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged or defective, or if you receive the wrong item, please contact us at shuba.designs@gmail.com as soon as possible. Include your order information and photos of the issue so we can review it and make it right.

Sale Items and Gift Cards

Sale items and gift cards are final sale and are not eligible for exchange.

Questions?

If you have any questions about sizing, exchanges, or your order, please contact us at shuba.designs@gmail.com. We’re happy to help you choose the right piece before ordering.